The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes, EU buyer protection laws allow European residents to return items by contacting the seller within 14 days.
Yes! As vintage lovers, we understand that our customers are often concerned with the impact packaging materials have on our planet. Where possible, we will always use recycled packaging materials (boxes, bubble wrap, ribbons, corn starch void fill and tissues, etc). If you have any questions about our packing, please let us know at the time of purchase.
Yes! Please visit the events page on our website to find out where you can find us in person - www.hellovintage.co.uk.
Please note, we are not attending any fairs in 2020 of spring 2021 due to Covid19. Local collection of items is possible, but buyers must pay by card (no cash payments) and adhere to social distancing.
We look forward to seeing you at a fair in the future.